![]() As Windows becomes more stable, regular system freezes and blue-screens often point to underlying hardware problems. Your computer may have a hardware problem and there may be nothing you can do about it beyond replacing or fixing the hardware itself. But not every problem can be fixed with some troubleshooting steps. The tools can will help you narrow down your problem to a more specific error message or hardware driver, giving you a starting point for troubleshooting. Restart the computer, then relaunch the BlueJeans app when the computer starts back up. Switch the Network List Service Startup Type to Automatic, then click Apply. ![]() Scroll down to Network List Service and double click on it. Ultimately, it’s impossible to give advice that will solve every problem. Search services.msc in the Windows search bar, then click Services. In our tests it worked well, without any major hiccups, this is, however, just one test. ![]() If your memory is damaged, this can cause system instability and blue-screens. Use Bitcasa for fun, even for your important files, but DO NOT rely on it. It tests your memory to ensure everything is working properly. The Memory Diagnostics tool built into Windows can also help. RELATED: 10 Useful System Tools Hidden in Windows If your computer is crashing regularly and consistently, it’s time to roll up your sleeves and start figuring out the problem. There are two entries in the Event Viewer for the crash. First thing I did was uninstall the app and redownloaded it from the Store. The window for the app appears briefly and then closes. Nothing is completely perfect-a bug in Windows or a hardware driver could have caused the crash, and you may never see it again. Attempting to run the Remote Desktop App downloaded from the Microsoft Store results in an immediate crash. If your computer just crashed or froze once, don’t sweat it. It’s a much better starting point than looking for generic information about why a computer crashes or freezes. With a specific crash message from the blue screen in hand, you can at least perform a web search to discover what might be going on. The above tools can help you get more of a handle on your problem. Search for the message or code online and you’ll often find information that can help you identify and solve your actual problem. ![]() These show the same message that’s displayed on your screen when the blue screen itself appears. In particular, the message in the “Bug Check String” and “Bug Check Code” columns are useful. You can click any dump file to see the information it contains. When Windows encounters a blue screen error, it dumps the memory files to a local file that sometimes contains useful information for troubleshooting those errors.įor a user-friendly way of examining these, we recommend NirSoft’s free BlueScreenView utility. This tool displays a list of saved dump files. RELATED: Everything You Need to Know About the Blue Screen of Death So, if you’re more comfortable using Event Viewer, you can get all the same information. RELATED: Using Event Viewer to Troubleshoot ProblemsĪnd in case you’re wondering, the Reliability Monitor pulls its data from the same event logs that the venerable Event Viewer uses. Please reply to this thread with your Report ID and let us know if the EA Desktop app is still crashing after running the App Recovery tool.Really, the Reliability Monitor is more useful for giving you an idea of when crashes or other major events happened, seeing other events that surrounded those crashes, and getting a start on narrowing down possible causes. If you search for "App Recovery" in your Windows search box it should pop up. Once you have run the Error Reporter please try running the EA Desktop App Recovery tool. The stability of the applications is also a concern which has not yet been completely taken care of, the desktop and mobile applications do crash occasionally, though newer build with. Write down your Report ID for safekeeping.Click Submit report and wait for it to complete.Check the box next to Share diagnostic information when report is submitted.Tell us about the issue you’re having in the Description of problem box.Choose the Type of problem you’re having.Double-click ErrorReporter.exe to run the EA Error Reporter.Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer.You can run the Error Reporter using the steps below: If you have been experiencing crashes please try running the EA Error Reporter and share your Error ID with us here. We are working gathering up some additional information to help us with this. We are currently investigating an issue that is causing an increase in crashes in the EA Desktop client.
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